Fresenius
OrderManagement Ecosystem
OrderManagement Ecosystem by Fresenius Medical Care is a digital cloud-based solution that enables a collaborative way of managing orders and deliveries for Home Dialysis products.
The solution has been awarded UX Design Awards | Product 2022 and it has been included in the selection ADI Design Index 2022.
Working as consultant for Fresenius Medical Care our digital design team has contributed to the development of this innovative solution for Nurses, Patients, Doctors, Customer Service, Support and Sales agents.
OrderManagement Ecosystem enhances communication, speeds up processes, saves time,
creates a better customer experience.
“The strength of the Order Management Ecosystem is that every stakeholder and user in the ecosystem was considered, and their specific needs designed for: from patients who need a simple and easily readable app, to nurses and doctors who are constantly on the go, to customer service and sales agents. The rigor the team described in their design process, from ethnographic research to piloting the product, is apparent in the result.”
Tracy Rolling
Jury member, The UX Design Awards 2022
“I’m really proud of the team that worked towards our mission to create a digital customer experience that makes the life of our patients, nurses, doctors and customer service easier and helps to improve our ecological footprint at Fresenius Medical Care. My special thanks go to the designers that conducted countless interviews to build the ecosystem in a truly user-centric way. I want to also thank the developers that worked really well in a cross-functional manner together with designers to evolve the early stages design concepts into coded products and new functionalities.”
Jérôme Gard
Senior Manager Digital Products Fresenius Medical Care
About the project
Client
Fresenius Medical Care
Year
2022
Industry